Privacy Policy
Last updated: November 12, 2026
This policy explains how Beijing Zhongke Zhonghang Technology Co., Ltd. ("we", "us") handles information when you use the Tingo recording ring and the Tingo app.
Summary
- Your recordings are stored on your ring and your phone. Nothing is uploaded unless you sign in and turn on cloud transcription.
- When cloud transcription is on, audio is sent to our servers and our transcription and AI providers only to create your transcript, summary and to-dos. We delete the uploaded audio once the transcript is created.
- We do not sell your information or use your recordings for advertising.
- You can delete your cloud account and all its cloud data in the app at any time.
Information we handle
| Information | When | Where it is stored |
|---|---|---|
| Recordings (audio) | Always, when you record | On the ring until synced, then on your phone |
| Uploaded audio | Only with cloud transcription on | Our servers, deleted after transcription |
| Transcripts, titles, summaries, suggested to-dos | Only with cloud transcription on | Our servers and your phone |
| To-dos you confirm or edit | When you use the To-dos tab | Your phone only |
| Email address | When you create an account | Our servers |
| App install identifier, sign-in sessions | When you sign in | Our servers |
| Ring identifier and name | When you pair a ring | Your phone |
We do not collect your location, contacts or advertising identifiers.
How we use it
- To transfer recordings from your ring and play them in the app.
- To transcribe recordings, separate speakers, and generate titles, summaries and suggested to-dos when you ask for it.
- To sign you in and keep your account secure (one-time email codes).
- To fix problems and keep the service running.
Legal bases (EEA/UK): performance of our contract with you for the features you request; your consent for cloud transcription, which you can withdraw in Settings; our legitimate interest in security and service reliability.
Service providers
We share information only with providers that process it on our behalf under contract:
| Provider | Purpose | Data |
|---|---|---|
| ElevenLabs | Speech-to-text and speaker separation | Uploaded audio |
| OpenAI | Titles, summaries and to-do suggestions | Transcript text |
| Resend | Sending sign-in codes | Email address |
| [Hosting provider, region] | Running our servers and storage | All cloud data above |
These providers are located in the United States. Where we transfer data from the EEA or UK, we rely on the providers' Standard Contractual Clauses or equivalent safeguards.
Retention
- Uploaded audio: deleted after the transcript is created; any upload left unused is deleted within about an hour.
- Transcripts and results on our servers: kept while your account exists, so you can reprocess or view them on another device.
- Account data: deleted immediately when you delete your account.
- Data on your phone stays until you delete it or uninstall the app. Deleting your cloud account does not delete recordings on your phone.
Your choices and rights
- Turn cloud transcription off in Settings > Cloud & account. New uploads stop immediately.
- Delete your account in Settings > Cloud & account > Delete account. This permanently removes your account, transcripts, summaries and any uploaded audio from our servers.
- Depending on where you live (for example under the GDPR or California law), you may have rights to access, correct, delete or port your information, or to object to processing. Contact us at support@huaqikaopei.cn. You can also complain to your local data protection authority.
Recording other people
Recording conversations may require the consent of everyone present, depending on where you are. You are responsible for telling people you are recording and for following the laws that apply to you.
Security
Recordings move from the ring to your phone over an encrypted Bluetooth connection and are checked for integrity before they are saved. Cloud traffic uses HTTPS. Sign-in tokens are kept in your phone's secure storage.
Children
Tingo is not intended for children under 16, and we do not knowingly collect their information.
Changes
We will post changes here and, for material changes, notify you in the app.
Contact
Beijing Zhongke Zhonghang Technology Co., Ltd., Room 101, Shahezhen Luzhuangcun Villagers Committee, Changping District, Beijing 100000, China. Email: support@huaqikaopei.cn.